FAQ
What kind of products do you sell?
Short Answer: An array of both physical/handmade and digital products.
You'll find both digital and physical products on my website. Digital items have a blue background and physical items have a white background. The descriptions will also make it clear which type of item you're purchasing.
My digital products include but are not limited to custom:
- eBooks
- Digital flyers
- Animated invitations
- Menu design
- Business card design
My physical products include but are not limited to custom:
- Handmade jewelry
- Handmade resin art & pieces
- Apparel
- Books and calendars
- Event tickets
- Thank you cards & invitations
- Posters/canvas art
- Drinkware
- Stationery
- Tech accessories
- Business Printables (Business cards, brochures, menus, hang tags & more!)
If you don't see what you're looking for, send me a message or custom order request!
Do you take custom orders?
Absolutely! Most of the work that I do is custom projects. Submit a custom order request here.
I like a design I saw on the site but I want it on a different item. What do I do?
Any design you see on the site is available for purchase on alternative items. Submit a request here to start a custom order!
Do I need to pay a deposit for custom orders?
Custom orders full payment before production, allowing me to allocate the necessary materials, time and labor to start working on your unique item without delay.
- Collection: Payments will be collected via online invoice once you review and approve your initial design concept.
Can I request a preview of my custom order?
Yes! After we discuss the details of your project, you'll receive regular updates. You will receive an initial design concept, a proof to request any changes and a final proof of your item to approve before production.
What does your custom order timeline look like?
Precise timelines are dependent on the scale and nature of your project. Here's a general guideline of what to expect:
- Submit your custom order request here. (Opens in a new window)
- Add tinycreatesx@gmail.com to your email list so my reply doesn't accidentally go to spam ðŸ˜
- Within 48 hours, you will receive a follow up email clarifying the details and requesting any additional information needed for the project.
- You'll receive an initial design concept with a rough outline and details of your project along with the total cost for your project.
- I will send the invoice via email to collect payment.
- I'll start designing your item. Once I feel like it meets your requirements, I'll send you a proof via email to review and request any changes.
- You'll reply to the email with your comments, notes and any change requests.
- I'll make the changes as requested and send your final proof.
- Once the final proof is approved, I'll begin production on physical items.
- For digital items: Your items will be sent via email.
- For physical items: I will send you proof of completion and ship (or deliver) your item. You will receive a tracking number when your order ships.
Please be aware that there are no refunds on custom items once you've approved the final design. I will make every effort to complete your project to your satisfaction. If you are unhappy with the design, please discuss your concerns with me before approving the final design.
How long will it take to receive my order?
Digital products that are listed on the site are emailed to you immediately after payment. Follow the instructions in your email to access your downloaded content.
Physical products that are listed on the site generally ship within 3-7 business days with the exception of preorders. Preorders will have a clear timetable listed in the description regarding processing times. If I foresee any delays in processing, you will be contacted immediately and updated with the estimated processing time.
For custom orders, you will receive a timetable once we discuss the details of your project. Custom apparel generally ships within 7-10 business days after your final design is approved.
Please be aware that I cannot control shipping carrier speed. Choose your preferred shipping method at checkout and you will receive a tracking number when the order ships. Local CSRA delivery available for a fee, generally within 2-3 business days.
What is your return policy?
Digital Products: All sales of digital products are final. Due to the nature of digital content, once a file is downloaded or accessed by the purchaser, it cannot be returned or refunded. Please ensure you have selected the correct product and have the necessary software (email access & any PDF viewer) to view or use the digital file before completing your purchase. If you encounter any issues with accessing or using your purchased file, please contact tinycreatesx@gmail.com for assistance.
Physical Products:
- Must be returned within 30 days of receiving them.
- Must be returned unused, free of any damage and in its original packaging. For issues with shipping damage, please send photos to tinycreatesx@gmail.com or 803-220-1232 immediately.
- Once the items are received, inspected and approved, returns will be issued to your original method of payment.
- Shipping fees will be covered by the customer unless otherwise stated.
Physical Product EXCEPTION:
Custom orders are not eligible for returns. Before making your deposit, you will receive an initial concept draft. Before your item is produced, you will receive an initial design proof and FINAL proof to review and approve. Please be aware that NO REFUNDS will be issued once the FINAL design is approved. I will make every effort to complete your project to your satisfaction. If you are unhappy with the design, please discuss your concerns with me before approving the final design.
How can I track my order?
You will receive your tracking number in your shipping confirmation email when the package is shipped. If you have any issues finding your tracking number, please contact me at tinycreatesx@gmail.com.
When will I receive my digital products?
Digital products are sent immediately after payment to the email address used at checkout. If you haven't received the email within 5 minutes, check your spam folder. For assistance, contact me at tinycreatesx@gmail.com.
How do I access my digital products?
Digital products are sent via email to the email address you used at checkout. Please be sure to double check your email address when checking out. Click download in the email to access the files. For assistance, contact me at tinycreatesx@gmail.com.
Can I customize digital products?
Yes! 99.99% of the items on the site are customizable. To submit your custom order request, click here.
Is there a way to write on the digital puzzle books and journals?
You can use any PDF markup app to write on the digital journals/puzzle books on your tablet or phone with a stylus. Search "PDF Markup" in your app store to find an app you prefer. There are many free options available. If you need assistance, please contact me.
How can I contact you for more information?
The best way to contact me is via email at tinycreatesx@gmail.com. For phone options and online form submissions, please visit my contact page here.
How can I stay updated on new products or promotions?
Scroll down to "join the mailing list..." below to enter your email for updates and promotions.Â